Frequently Asked Questions

What is Natural Solutions, Inc.?

Natural Solutions, Inc. is the home of the White Crane brand of herbal supplements for animals. The company began at the Hampton Veterinary Hospital in Speonk, New York, and is based at 176 Montauk Highway, Speonk, NY 11972.

Who can buy White Crane supplements?

White Crane supplements are available to licensed veterinarians only. Pet owners can ask their veterinarian, or use our Find a Vet list to find one who uses them.

How do veterinarians order?

Contact Natural Solutions, Inc. at 631-325-2047. Pre-packaged supplements come in bottles of 100 capsules. Special orders can be made in any quantity over 60 capsules; please call for pricing.

What products do you make?

Pre-packaged formulas such as JointGuard, HipGuard, KidneyGuard, LiverGuard, HeartAssist Advanced, DermGuard, ColonGuard and Epitrol, plus a large range of formulas for specific conditions in dogs, cats and horses.

Are White Crane supplements made to GMP standards?

Yes. White Crane brand herbal supplements meet GMP (Good Manufacturing Practice) standards.

How should the supplements be given?

For best results, give the herbs 1 hour apart from western medications, and 1 hour before gastrointestinal coating medications such as kaolin pectate, bismuth subsalicylate or sucralfate, or H2 blockers such as cimetidine and famotidine. Capsules can be given in a small amount of food, but try to avoid a full meal.

Can I ask a doctor about a specific patient?

Yes. Use Ask the Doctor and include the signalment, lab work, imaging findings and responses to previous therapies, plus pulse and tongue findings if you are trained in them. We try to respond within 24 hours.

Who are your doctors?

Dr. Jiu Jia Wen, Dr. Karen Johnston and Dr. Yan Xin Chen.

Do you give veterinary advice?

No. Natural Solutions, Inc. does not practice veterinary medicine; only a veterinarian licensed where you are located can do that.

What are your office hours?

Monday to Friday, 9 am to 5 pm.

How do I contact you?

Call 631-325-2047, fax 631-325-1743, or write to Natural Solutions, Inc., 176 Montauk Highway, Speonk, NY 11972.